COMPANIES SHOULD BE AWARE OF EMERGING TRENDS AND CHANGES IN ISO STANDARDS
Neelesh Sinha
Managing Director
URS Certification Services
We have a robust quality management system which is accredited by the world’s top body UKAS, UK, and in UAE by EIAC, Dubai in place that ensures that our certification services meet the highest standards of quality and integrity.
Shaneer N Siddiqui : Can URS provide an overview of its history and experience in ISO certification services?
Neelesh Sinha : URS UK has been providing ISO certification services for more than 30 YEARS now. We have a team of experienced auditors who possess extensive knowledge and expertise in ISO standards and regulations. Over the years, we have helped numerous companies in various sectors achieve ISO certification and comply with international standards. Our commitment to providing reliable and efficient services has earned us a reputation as a trusted certification provider in the UAE & Globally.
Shaneer N Siddiqui : What sets URS apart from other ISO certification providers in UAE?
Neelesh Sinha : URS takes pride in offering ISO certification services that are comprehensive, efficient, and cost-effective. We have a team of experienced and qualified professionals who work closely with our clients to understand their unique needs and provide tailored solutions that meet their requirements. Additionally, we use advanced technology to streamline our processes and ensure that our clients receive their certification in a timely manner. Our focus on providing excellent customer service and support also sets us apart from other ISO certification providers in UAE.
Shaneer N Siddiqui : How does URS stay updated with the latest ISO standards and regulations?
Neelesh Sinha : URS stays updated with the latest ISO standards and regulations through various channels. We have a team dedicated to monitoring changes in regulations and standards, attending industry conferences and seminars, and engaging with regulatory bodies to stay informed. We also have a robust internal training program to ensure that all employees are aware of the latest requirements and how to comply with them. Additionally, we use various software tools to help us track changes and ensure compliance across our operations.
Shaneer N Siddiqui : Can you walk me through the typical process a company goes through when seeking ISO certification with URS?
Neelesh Sinha : First, the company will need to determine which ISO standard they want to be certified for. They can then contact URS to request a quote for certification services. Once they agree to the terms and conditions, an assessment team will be assigned to perform an initial assessment (stage 1 audit) of the company’s management system. The assessment team will review the company’s documentation.
After document review, the assessment team will conduct an on-site audit (stage 2 Audit) to determine the effectiveness of the management system. If any non-conformities are found, the company will need to address them and provide evidence of corrective actions taken.
Once the assessment team is satisfied that the company’s management system meets the requirements of the standard, they will recommend the company for certification. A certification decision will then be made by URS Management team, and if approved, the company will be issued a certificate of conformity.
After certification, the company will be subject to regular surveillance audits to ensure that they continue to comply with the ISO standard. Re-certification audits will also be conducted after the completion of the certificate 3-year validity to maintain the continuation of the company’s certification status.
Shaneer N Siddiqui : What are the most common challenges companies face during the ISO certification process, and how does URS help them overcome these challenges?
Neelesh Sinha : The ISO certification process can be quite challenging for many companies. Some of the most common challenges include dealing with complex documentation requirements, ensuring compliance with ISO standards, and managing the certification process itself. However, URS has a team of experts who specialize in ISO certification and can provide guidance and support to help companies overcome these challenges. We work closely with our clients to review the documentation process, identify areas of improvement, and ensure that they meet all requirements for ISO certification. Our goal is to make the certification process as smooth and stress-free as possible for our clients to achieve their goals of improving quality, reducing risk, and enhancing customer satisfaction.
Shaneer N Siddiqui : Can you discuss any specific industries or sectors where URS has significant expertise in providing ISO certification services?
Neelesh Sinha : URS, we have extensive experience providing ISO certification services to a range of industries and sectors. Some of the areas where we have significant expertise include food, manufacturing, healthcare, construction, automotive, and information technology. URS team of experts is well-versed in the standards and requirements of these industries, and we work closely with our clients to ensure that they meet all necessary criteria for ISO certification. Additionally, we stay up-to-date on any changes or updates to industry-specific standards, and we continually refine our processes to ensure that our clients receive the highest quality service possible.
Shaneer N Siddiqui : How do you ensure the credibility and integrity of the certification process?
Neelesh Sinha : At URS, we take the credibility and integrity of the ISO certification process very seriously. To ensure this, we have implemented several measures. First, we have a team of experienced and qualified auditors who are trained to conduct audits with the utmost professionalism and integrity.
Secondly, we follow a rigorous audit process that is in compliance with ISO standards and regulations. We use advanced technology and software tools to ensure that the audit process is transparent, consistent, and objective.
Thirdly, we have a robust quality management system which is accredited by world’s top body UKAS, UK, and in UAE by EIAC, Dubai in place that ensures that our certification services meet the highest standards of quality and integrity.
Finally, having accreditation from these international accreditation bodies, means that URS certification services are recognized globally and meet the highest standards of credibility and integrity.
Shaneer N Siddiqui : What is URS’s approach to handling non[1]conformities or discrepancies during the certification process?
Neelesh Sinha : URS issues non[1]conformities or discrepancies during the ISO certification audits to the clients considering it should be value added to the organization. We review closely our clients corrective actions who must submit the root cause of the non-conformity and taking corrective actions to prevent it from happening again in the future. Our goal is to ensure that our clients receive the highest quality certification services and that their certification process is completed successfully and efficiently.
Shaneer N Siddiqui : Can you provide examples of successful ISO certification projects URS has completed in past?
Neelesh Sinha : URS has completed several successful ISO certification projects in the past. One such project was the ISO 9001 certification for Abu Dhabi Airport – Finance Division, HACCP Food Safety Certification to Fujairah Municipality etc. Such projects involve a thorough review of respective management system, identification of gaps, and implementation of corrective actions to bring the system in line with the ISO 9001, HACCP or any other ISO standard. The project was completed within the stipulated timeframe and client received the ISO certification with flying colors.
Shaneer N Siddiqui : How does URS support companies in maintaining ISO compliance after they have received certification?
Neelesh Sinha : Maintaining ISO compliance can be a challenging task for companies. To support companies in this regard, we offer a range of services that can help them maintain their ISO certification. This includes regular follow-up audits to ensure that the company is meeting the requirements of the standard, as well as providing ISO related trainings like Lead Auditor, Internal Auditor courses, and support on areas through value added nonconformities, where improvements can be made. URS training programs are designed to help Client’s employees to understand the importance of ISO compliance and how they can contribute to maintaining it. Additionally, we provide access to a range of tools and resources that can help companies stay up to date with the latest regulatory requirements and best practices. Our goal is to help companies maintain their ISO certification in a way that is efficient, effective, and sustainable for the long term.
Shaneer N Siddiqui : What types of training or educational resources does URS offer to help companies understand ISO standards and requirements?
Neelesh Sinha : URS offers a variety of training and educational webinar resources to help companies understand ISO standards, requirements, and the latest updates in the field of management systems. We provide online courses like Internal Audits and Awareness on ISO standards led by experienced Auditors/ trainers with a deep knowledge of ISO standards. URS ME is approved training body in Dubai, Sharjah, Ras Al Kahimah to provide Food Safety related trainings to all food handlers working in food or associated industries. Our goal is to empower businesses to enhance their quality management systems and achieve ISO certification with confidence.
Shaneer N Siddiqui : How do you handle confidentiality and data security concerns during the certification process?
Neelesh Sinha : During the certification process, confidentiality and data security concerns are of utmost importance. Confidentiality and impartiality agreement signed by all Auditors, Trainers and Admin Staff to ensure the protection of sensitive information, we take various measures such as implementing strict access controls, using encryption and risk assessment methods with regularly monitoring and auditing of our system. We also have a comprehensive data security policy in place that governs the handling and storage of all confidential information. Our team is trained to handle confidential information with care and we understand the importance of maintaining the trust of our clients. This is also audited by our accreditation body like UKAS and EIAC on regulaer basis to ensure that we are abiding the regulations.
Shaneer N Siddiqui : Can you discuss any emerging trends or changes in ISO standards that companies in Middle East should be aware of?
Neelesh Sinha : There are several emerging trends and changes in ISO standards that companies in the Middle East should be aware of. One of the latest changes is ISO 9001:2015, which emphasizes environmental risk. Another trend is the increasing importance of ISO 14001:2015, which focuses on environmental management and environment sustainability.
Additionally, there is a growing interest in ISO 22301, which addresses business continuity management. Companies in the Middle East need to stay up-to-date with these emerging trends and changes to maintain compliance and improve their overall operations.
Shaneer N Siddiqui : How does URS measure customer satisfaction and feedback regarding your ISO certification services?
Neelesh Sinha : URS measure customer satisfaction and feedback by conducting surveys and collecting feedback through various channels such as email, phone, or website. URS also use google form to track customer satisfaction scores and analyze customer feedback. This feedback is then used to improve their services and ensure that they are meeting the needs and expectations of their customers.
Shaneer N Siddiqui : What ongoing support or assistance does URS offer to certified organizations to ensure continuous improvement and compliance with ISO standards?
Neelesh Sinha : URS offers continuous support and assistance to certified organizations in order to ensure ongoing compliance with ISO standards. We provide regular training and webinars to help organizations stay up-to[1]date with the latest standards and regulations. Additionally, annually we conduct audits and assessments to help organizations identify areas for improvement and implement corrective actions. Our team of experts Auditors are always available to answer any questions and provide guidance on best practices for compliance with ISO standards. We believe that ongoing support and assistance is essential to achieving and maintaining certification, and we are committed to helping our clients succeed in this regard.
Shaneer N Siddiqui : How does URS stay responsive and adaptable to the unique needs and challenges of companies operating in UAE’s business environment?
Neelesh Sinha : To stay responsive and adaptable to the unique needs and challenges of companies operating in UAE’s business environment, it is important to stay up-to[1]date with the latest trends and developments in the industry. This can be achieved through regularly attending conferences and participating in networking events, WETEX and FOOD SAFETY confernce participation by URS is one of the objective to meet such challanges. Additionally, it’s crucial to engage with local businesses and communities to gain a better understanding of the specific challenges they face, and to tailor solutions accordingly. Overall, maintaining open communication and a willingness to adapt and learn is essential for success in UAE’s dynamic business environment.
Shaneer N Siddiqui : Can URS discuss any partnerships or collaborations with regulatory bodies or industry associations in UAE?
Neelesh Sinha : I’m sorry, I am not affiliated with any company, nor do I have any partnerships or collaborations with regulatory bodies or industry associations in UAE or anywhere else. However, I can tell you that many companies do partner with regulatory bodies and industry associations to ensure compliance and stay up to date with industry standards and best practices. It’s a good idea to research such partnerships when considering a company’s credibility and commitment to quality.
Shaneer N Siddiqui : How do URS leverage technology and digital tools to streamline the ISO certification process and enhance customer experience?
Neelesh Sinha : Leveraging technology and digital tools can greatly streamline the ISO certification process and enhance the overall customer experience. One way we achieved is by utilizing online audting platforms and certification management system software to manage and automate the certification process, saving time and resources for both the company and the customers. Additionally, digital tools such as virtual meetings and online training modules can also enhance the customer experience by providing more convenient and accessible options for communication and education. By embracing technology, companies can not only improve their ISO certification process, but also provide a more efficient and satisfying experience for their customers.
Shaneer N Siddiqui : Finally, can URS share it’s vision and goals for the future of ISO certification services in UAE?
Neelesh Sinha : URS’s vision for the future of ISO certification services in UAE is to become the leading provider of high-quality and reliable certification services throughout the Middle East region. We aim to expand our services to cover a wider range of industries and sectors, while maintaining our commitment to delivering exceptional customer service and support. Currently, URS is not only a certification body, we are 3rd party inspection body, Testing Laboratory, Calibration Laboratory and Training Organization. This is full umberella service to all our clients that they can avail single window service being URS certified client, at better price and services. Our goal is to help businesses of all sizes and types achieve their ISO certification and all associated services, while also promoting a culture of continuous improvement and excellence. We will continue to invest in the latest technology in inspection & testing and training programs to ensure that our team is equipped with the knowledge, skills, and tools needed to deliver the best possible results for our clients.